Frequently asked questions

CORONA UPDATE - Due to new government regulations, museums can only be visited with a QR code and a valid ID. This applies to everyone from 13 years and older. Unfortunately, a yellow vaccination booklet is not a corona admission ticket. For more information, visit CoronaCheck.nl. As of November 28, additional rules apply in the museum and our museum café:

  • Keeping 1,5 meters distance is mandatory again
  • Online reservation is not mandatory: tickets are also for sale at the box office
  • A mouth cap is mandatory from 18 years old

    Go directly to the frequently asked questions about:

    Tickets

    Yes, since September 25, 2021, tickets are also for sale at the box office. An online ticket is therefore no longer required.

    Yes, combi tickets are available both online and at the box office. Combi tickets are valid for three days and give access to both locations.

    Printing is not necessary: you can show the tickets on your smartphone at the counter. Set your screen brightness to maximum to ensure that the tickets can be scanned properly.

    Always check first whether the payment has been successful and whether the purchase amount has been debited. It is possible that the tickets ended up in your spam box or junk mail. Tip: search for “Global Ticket” or “Global Ticket” in your email. If the email with the tickets cannot be found, please contact Global Ticket via WhatsApp or support@globalticket.nl.

    Yes, due to new government regulations, you can only visit museums from Saturday 6 November with a QR code and a valid ID. For more information, visit CoronaCheck.nl. This applies to everyone from 13 years of age or older. No valid QR code or ID? Then unfortunately we cannot admit you.

    Parking and route

    The address of Ruurlo Castle is Vordenseweg 2, 7261 LZ Ruurlo.

    You can park at Stapeldijk 1 or at Houtwal in Ruurlo for free.

    The museum is accessible to the disabled, but the historical construction of the castle must be taken into account. There are various heavy doors and thresholds that can be experienced as obstacles.

    Ruurlo can be reached by train from Winterswijk and Zutphen. Plan your trip.

    Lunch, toilets and cloakroom

    Yes, Café MORE and Oranjerie Ruurlo are open again and reservation in advance is not necessary. You do need a corona pass if you want to have lunch at Café MORE or Oranjerie Ruurlo, both inside and on the terrace.

    Yes, our cloakroom has reopened, so you can store your bag and coat in our lockers and coat racks again. For the lockers you need a € 0.50 or € 1 coin.

    Other questions

    Did you leave something behind during your visit to the museum? Fill in the contact form or send an email to info@museummore.nl with your details, plus a description of the object you are missing and where MORE it is probably located. Then we will contact you as soon as possible.

    Yes, it is allowed to take pictures in the museum.

    No, (pets) animals are not allowed in the museum for safety and insurance reasons.